Step 3 of 3

Prepare for the hospice call.

Ask the questions in your own words. Record exactly what the representative says, and mark anything that needs follow-up.

Interview progress0 of 8 covered

0 of 8Answers are not used to create a hidden provider score.

Notes stay on this device only — nothing is sent anywhere, and there is no account or sync.

01Availability and response

Do you serve the patient’s exact address, and how soon could you perform an assessment?

Confirm the address—not just the office ZIP code.

Who answers at night, on weekends, and on holidays? How quickly can someone respond?

Ask separately about phone response and an in-person visit.

Will the same nurse usually visit, and what is the typical nurse caseload?

Continuity and caseload can affect how well the team knows the patient.

02Symptoms and crisis care

How do you manage sudden pain, breathing distress, agitation, or other changing symptoms?

Listen for a specific escalation process, not only “call us anytime.”

What continuous home care or inpatient arrangements are available if symptoms cannot be managed at home?

Ask who decides, where the patient would go, and who arranges transportation.

03Services, support, and costs

How often should we expect visits from nurses, aides, social workers, and chaplains?

Ask what is routine and what changes when needs increase.

How are medications and equipment delivered, including after hours?

Ask about the hospital bed, oxygen, comfort medications, and delivery timing.

What might we pay, and which drugs, treatments, or services might you consider unrelated to the terminal illness?

Ask to receive coverage decisions and exclusions in writing.

Representative nameRole or titleDateDirect callback